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Delegates will be assigned to groups on the first day of the residential, these groups will be the groups delegates will stay in for the duration on the summer school residential programme and post residential for the group project work.
The Group Project works consists of:
Group Project – four territories to explore
1. Best Practice - Who are the exemplars within Higher Education, and beyond, and how have you engaged with them?
2. Institutional Application - What have you introduced or applied to your HEIs and what has been the impact so far?
3. Personal Learning - What have you learned from being part of this experience and what are you doing with these insights?
4. AUDE Recommendations - Based on your Group’s work, what are your recommendations and suggested actions for AUDE and senior estate leadership teams across the associations membership.
This year AUDE are giving the groups a choice from two projects which are detailed below:
Managing estates and facilities supply chains is becoming more important. With disruptions to global supply chains, labour shortages and inflationary pressures it has never been more critical to address supply issues that can impact on capital projects, maintenance, and facilities and commercial services provision in Higher Education.
This project is an opportunity to identify good practice and the latest innovations in how Estates and Facilities departments are meeting these challenges either individually and/or through regional and national collaborative procurement arrangements.
In this project potential areas to explore are:
• Use of government procurement frameworks.
• Use of other collaborative frameworks.
• Sector Regional Procurement Organisations, how effective are they?
• How are sustainability and net zero target criteria influencing supplier selection?
• Examples of innovative partnership working with suppliers.
• How local and regional businesses can be supported whilst delivering on Vfm.
• How easy is it for new suppliers to engage with the sector?
Across Estates and Facilities departments obtaining customer input into capital projects briefs and specifications as well as delivering effective post occupancy surveys are important elements of effective project management. Receiving customer feedback on FM services is also an important measure of overall business performance. At a time of increasing competition for students and the challenges faced on the recruitment and retention of academic and professional services staff, delivering high quality services is a critical performance measure.
This project enables you to explore innovations and good practice in how the customer voice is being used effectively to support continuous improvement across capital developments and FM service delivery.
In this project potential areas to explore are:
• Innovations in developing capital project briefs, specifications and post occupancy surveys which effectively engage with the end user (academics, students, and professional teams).
• How customer feedback and post occupancy data is used to tailor future service delivery and capital developments including designs and specifications.
• Examples of how customer service and process standards and frameworks (e.g. Customer First, Hospitality Assured, ISO9001, Customer Service Excellence, etc.) have had on improving performance and customer outcomes.
Group Project Work - Deliverables and Deadlines
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